Ashes Family Restaurant
Ashes Family Restaurant 185 Pembroke Street East, Pembroke
3.7
15 evaluations
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Reviews / Ratings for Ashes Family Restaurant

Photo of Michelle Bromleu
18 Apr 2026
Source: Google
1.0

This place is a disaster the younger staff SPECIFICALLY THE YOUNG GIRL is definitely not trained properly and the food is disgusting my night was absolutely terrible because of the staff at this location and I will tell you right now myself and the group of friends I came with will never ever be back the young girl on staff is rude and basically shoved my friend out of her way when she was attempting to get to another table instead of just saying excuse me we were also harassed by an older gentleman outside while we were smoking and there was no security around to help . Should’ve listened to the multiple people that told me not to come here as I’ve just wasted $60 on food that wasn’t edible and drinks that were over poured ! Train your staff properly or fire them absolutely ridiculous don’t come here

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Restaurant response
Response added on 18 Apr 2026
We do appreciate you’re feedback but I’m going to step out here and back up my staff. We had a very busy night and we are giving people that may not have had a chance anywhere else an opportunity to make something of them self. The very girl you are talking about shows up on time, works a crazy amount of hours and frankly I’m happy to have her as a part of our team. We may not have the best or the most trained staff but we are doing our best. I’m sorry the food wasn’t to your standard, we still have lots of work to do but we love our staff and we are all human.
Photo of Megan Whalen
18 Apr 2026
Source: Google
1.0

Came in for the burlesque show and was so so disappointed, the server that was wearing a leather skirt and black tube top was exceptionally rude & over charged me . Two other girls noticed her attitude as well and pointed it out and she just ignored us , there was literally drugs all over the toilet paper holders in the bathrooms and management isn’t keeping tabs on it , i had to put toilet paper over the seat so I could sit down cause it was covered in piss ( women’s bathroom too ) the show itself was amazing and the ladies definitely brought the vibes but the staff and lack of hygiene were not it . There was also a number of people in a very small space which made it hard to move around or hear conversations , drinks were made okay . Noticed alot of people that were drinking drove home as well which I thought was odd as usually bartenders will ask “ are you driving “ after two or three drinks but these ones just kept on serving until you left . This was my first time ever coming to ashes and it honestly really disappointed, I was expecting this great fun place and instead I was met with an “ ok “ dive bar and terrible service . I think if this place is going to continue to stay open they need better staff and security as well as maybe a bigger location . The place there at just isn’t big enough for a bar …. A restaurant maybe but not a bar - good luck to ashes I wish you the best but I will not be back

Restaurant response
Response added on 18 Apr 2026
To address the drugs. There’s no drugs on the paper holders because we smear vaseline on them to prevent people from doing that. We have taken every precaution to make sure the bathrooms are clean. As it was a busy night and not so used to it and it was a free show after all we all worked very hard to make everyone happy. I’ll stand by my staff and again as stated in other posts I’ve replied to…. We are human and not everyone has a good day.
Photo of Tracy Benkhe
11 Apr 2026
Source: Google
1.0

This was booked well in advance for an end of year hockey dinner, arrived at seven food still not ready by 9 PM. Other teammates, families ordered food and the clubhouse sandwich bread was all blue molded. The cheeseburger sliders were raw and pasta was freezing cold. All the wild the owner was socializing with waste dresses and eating his own plate of dinner while one male Waiter was hustling around to try to serve everyone in one young man doing all the cooking in the kitchen. also went to use the bathroom there blood all over the toilet seat. in the end, the overall vibes did not have the feel of a family restaurant!

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Restaurant response
Response added on 18 Apr 2026
Yup and we addressed everything with the coach. I suggest you talk to him and understand that we literally didn’t charge the entire group for over $200 because it was such a mess. We are doing the best we can and also lots be a little less melodramatic but i habe 2 older sisters and 2 daughters and a wife. I know what period blood looks like and how it ends up on the seat. If it was brought to our attention at the time we could have taken care of it but as you took to google to let us know, it’s a little late. I assure you if you come look, it’s been cleaned up. There’s no hiding it, we need improvement but half of you left without paying and we let it go because the coach was so rad.
Photo of Jessica Ashley Worth
2 Apr 2026
Source: Google
1.0

The bartenders here are terrible , games are cool tho and foods okay . Get new bartenders , the guy and young girl are absolutely terrible

Restaurant response
Response added on 2 Apr 2026
I’m going to back my staff on this. I am sorry you had a bad experience but we have the best staff we have ever had at ashes. We do strive to make everyone happy but sometimes we have bad days. I hope next time we can make it better for you.
Photo of Peggy Dick
2 Apr 2026
Source: Google
4.0

Was a great experience. Had a birthday party and had children with us. Family oriented and everyone enjoyed it. The only issue we had was the wait time for food.

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Photo of Alex Lambermont
30 Mar 2026
Source: Google
4.7

Last night I went for a nice meal with my family. This is our fourth or fifth time going. I feel like they’ve really been listening to people and I’m pleased to say that things have improved a lot over the past year. The food was fantastic. The portion sizes were good. We stayed with the kids and enjoyed the arcade for a few hours! We will be returning for sure, in fact, I would come a lot more often if the arcade was included with the purchase of a beer!

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Restaurant response
Response added on 31 Mar 2026
lol free with beer. Something to be considered.Thank you for the good review. We have been doing everything we can to make things the best we can here
Photo of alley immel
28 Mar 2026
Source: Google
5.0

Today was my son bday party at ashes(new bday party spot that’s for sure)! My daughter had an accident by fainting and hurting herself. My spouse n her went to the hospital and ended up missing out on the party. Well after we got out of the hospital we went there to get her something to eat n she soooo wanted to play airhockey. As soon as we got there my spouse went in and she order her food for supper and they gave a drink on the house bc of what happened today. Most amazing companionship that the employees and owners have to make my daughter day a hell a lot better. 100% recommend for anyone wanting to go out or even book for events!

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Restaurant response
Response added on 28 Mar 2026
Thank you so much. Everyone deserves to feel good and have fun specially after a stressful day like that. My heart goes out that little sole. You guys are very welcome and can’t wait to see you guys again.
Photo of Nolan Schruder
15 Mar 2026
Source: Google
4.0

Came here to eat on a Sunday, there was no staff in the building, except for 1 cook. Friends had been there for over 1 hour without being served. But I have to say they adapted and overcame a situation and the night turned out great, food was amazing, and the server they called in was amazing.

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Photo of Marie
15 Mar 2026
Source: Google
1.0

One of the bartenders was terrible to me and my friends… she was very disrespectful towards us all night. The service was shitty too! Every time she came close to us, she gave us a look and then proceeded to ignore us. It was our first time there and will definitely be our last time. If I could give 0 start, I would!

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Restaurant response
Response added on 15 Mar 2026
Was this tonight? I would like to get to the bottom of this and know what night it was so I can make sure this doesn’t happen again.
Photo of kim graham
13 Mar 2026
Source: Google
5.0

This is a bit of a different review, I went and read all the reviews and I don't have little kids anymore but sure wish this place was around when I did, it sounds like an absolute blast and a very much family style restaurant this day and age and Pembroke really needed. By the sounds of it there was some growing pains in the beginning and alot of customers ,due to this style of restaurant so needed in this area but what was so impressive was how the owners answered every critical review and offering the chance to make it right gets my upmost respect. How often do you ever see that? I don't think i have ever seen that. It sounds like you have a great thing started and i wish you the best and hope that everything comes together and by the sounds of you reaching out to your customers, you no doubt will achieve very much deserved success. I wish the very best for now and the future. Great Job

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Restaurant response
Response added on 13 Mar 2026
Wow thank you so much. We truly are a “small business” and every review matters to us we also care for people and really do wish everyone the very best experience at ashes. Ashes has humbled Ashley and I with the realization of how hard it can be to run a restaurant. We really can’t control many circumstances and have developed some great relationships with customers that truly care about ashes and without them ashes wouldn’t be what it is today. Our staff is truly amazing and has not only had to deal with growing pains of a small business but they’ve had to deal with all the things we don’t know about running a restaurant. But here we are!
Photo of Robert Larocque
16 Feb 2026
Source: Google
4.7

Service and food was great. Kids enjoyed the free games they provided. Spent over 2 hours there.

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Photo of Shannon Gramann
16 Feb 2026
Source: Google
4.7

Food was great. Elissa the cook was great! Kids are well entertained.

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Photo of Robin
15 Feb 2026
Source: Google
5.0

Nostalgic arcade, amazing service, delicious food. Went for the arcade and bar so didn’t need a table but food came out quick and was delicious. Great drink service and recommendations

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Photo of maxine macleod
14 Feb 2026
Source: Google
5.0

11 of us went there for Valentines supper . The food was really good. And prices are fair. And our waiter and bartender Eric Blakey was amazing. We will definitely be going back.

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Photo of M3G4N L4C0URS3
26 Jan 2026
Source: Google
5.0

Ashes has fast friendly and accurate service. The food is very good. I recommend this place to anyone.

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Restaurant response
Response added on 27 Jan 2026
Thank you so much :-)

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Opening hours

Opening hours
  • Sunday 12:00 - 21:00
  • Monday 12:00 - 21:00
  • Tuesday Closed
  • Wednesday 12:00 - 21:00
  • Thursday 12:00 - 21:00
  • Friday 12:00 - 02:00
  • Saturday 12:00 - 02:00

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