In the recent months, I feel that Arthur’s has lost its touch in the sense of being as welcoming and genuine as it used to be. While the quality of the food is still top notch as day one, the ambience has become very shallow, and full of “foodies” or “influencers who go there simply and only to post it on Instagram. Their saff also isn’t what it used to be in the sense of professionalism and as caring about their job and customers. Overall, the feel that we had was that minorities aren’t as important nor respected as most of the clientele. It was hurtful, sad, and appalling to be experiencing such thing at a popular restaurant. In mid 2025 Arthurs’s owners had released their first cookbook. When we went to their restaurant, we purchased a book with the hopes of the author(Raegan) who was at the restaurant same time as we were, would sign it for us. I mean what an honour. In the moment of when she started signing books for others, I approached her to kindly ask her for an autograph. She “seemed” eager and willing to do so. Asking us to please wait 5 mins or so and she will come to our table which she knew where we were sitting. More than 30 minutes later, there was no sight of her anymore. I asked the staff and I was informed that she had left the restaurant for the day. Prior to her leaving, there seems to be plenty of time for her to be bubbly, taking selfies with others, and overall being very superficial. Which is very very sad! When Arthur’s first opened, she was warm, kind, caring and an overall genuine person. I’ve tried kindly contacting her via Instagram to see if I could still get that autograph at a convenient time and date of her choice. She said, sure! Why I’m I mentioning all of this and not so much about the restaurant or the food. Because the food never judged us nor treated us as their staff and the owner herself did. We were squeaky clean, very well casually dressed, educated, and respectful. I suppose we missed the memo that we should be wearing designer brand clothing, be popular but ditzy, and most of all be someone that is popular enough to put the restaurant on the map that much more. Sad! I will forever miss the old Arthur’s and its genuine cozy ambience, without much of the staff often checking their phones/texting and delaying the service. Unacceptable!
