Rude staff, humiliating experience — will never return This was my third visit to Arome and absolutely my last. I made a reservation for 34 people to celebrate after a wedding. Some families were 15–17 minutes late due to traffic and I received two call, letting me know they are waiting for us, I apologize and communicate our situation, that I was stocked in traffic to please let the others in. They eventually seated our group, but what came next was completely unacceptable. When a family member arrived and politely checked in under our reservation, she was met with coldness and rudeness from the staff no grace, no hospitality, just attitude. When more family arrived shortly after 1:30 PM, the manager came over aggressively, refused to listen, and said "Why should we make an exception for you?" all while another customer who walked in at 1:45 PM was seated with zero issue. ( I guess being black, equal being discriminated and disrespected). The worst part? After turning away members of my family including guests with babies the manager walked away laughing with her staff at our expense. We were humiliated and made to feel like we didn't belong there. I apologized multiple times. I was respectful throughout. My family deserved the same in return. This is not how you treat paying customers especially a party of 20 celebrating a special occasion. Arome, your food may be fine, but your staff and management need serious retraining in basic human decency. Completely unacceptable. 0/10.
