I am writing to share a concern regarding a recurring issue with one of your menu items. My family and I are regular customers at the Laval locations,which we truly enjoy. In June 2025, we visited the Côte-Vertu location, as it was closer to where our family lives. I understand that these two locations are not owned by the same franchisee, but they operate under the same Allô Mon Coco brand and menu. I usually order the Omelettes Gourmandes – Légumes grillés, which is my favorite dish. What makes this omelette special for me is the poivrons rôtis, clearly listed as the first ingredient on the menu. During our visit in June 2025, I received the omelette with tomatoes instead of roasted peppers. The server explained that they did not have poivrons rôtis and substituted tomatoes. Since the taste is completely different, I returned the dish without making an issue of it. However, on Sunday, December 18, I returned to the same location and specifically asked the waitress if they had poivrons rôtis for the omelette. She informed me that they only use tomatoes and that they never use roasted peppers, despite what is stated on the menu. This is disappointing and misleading. If roasted peppers are not used at this location, the menu should clearly reflect that. Substituting a key ingredient without notice does not align with the standards and consistency expected from the Allô Mon Coco brand. I wanted to bring this to your attention so it can be reviewed and corrected. Thank you for your time, and I look forward to your response. (Photo in example on the ingredients listed on your menu.)
