I've been ordering from here off and on since 2023. Last weekend I ordered 2 large pizzas, wings and fries. When the food arrived, I added a generous tip of 18%, tapped my credit card with a total of 75$, heard the beep, then the driver told me didn't work. He tells me that this happens and asked to tap the card again. I heard another beep, then he prints the bill and says "you paid twice". I assumed he would just cancel the second payment and it would be over and done. Nope! The driver tells me this has never happened and he needed to speak to his boss. He calls his boss on speaker and explains the situation to him and my entire building, his "boss" then tells me to just accept the second charge of 75$ and that I will receive a credit of 75$ to use in the restaurant. I refused and told them I wanted my money back. The driver hangs up and tells me everything will work out. I let him leave, then went into my apartment and called the restaurant to make sure I was being properly refunded. They transfered me to "boss", then he tells me I was not to be refunded and to accept that I would have credit instead. Unacceptable! Who wants 75$ worth of pizza money!? He then agrees and says he will refund my money personally. He gets to my place shortly after with an attitude, as if he's insulted that i wouldn't rather have pizza credit and that i was in some way ripping him off. He asks to scan my card, it doesn't work for some reason, then he tells his driver to give me back my 75$ in cash. The whole thing felt off, I felt uneasy about the lack of professionalism, and for the way I was made to feel; like I was the one causing the problems. I was surprised I wasn't even given an apology! -This isn't service. After an experience like this, I will NEVER order from Alex again, I do NOT recommend this restaurant.