I usually encourage businesses, but this time I was really disappointed. The food was good as usual, but the service was terrible. I had to call the waitresses multiple times to remind them of my order and clean the tables. Do they even know what customer service entails? It’s basic stuff. And to top it off, they had the audacity to give clients attitude. I hope the owner makes the right adjustments.
Reviews / Ratings for AL QUDS Grill
It good food. A bit overhyped and they’ve become more bland since they expanded in the last few years.
Hi, I went to this restaurant personally. I don't like because the lady she served the food. She ws very rude. And she very comes closed to my husband and I noticed not only to my husband any family come She doing something and try to touch them i dont know why ?I think she do that because to receive more tips.!
Amazing food and the service is always great. Very friendly and helpful staff!
Update: I recently placed an order for pick up again. After paying and arriving home with my order, I noticed that the extra pitas I paid for were missing. My sister and I saw one of the workers with the pitas in hand and were certain that he placed it in our bag, but to our surprise, he did not. On top of that, we had to ask for the garlic sauce and hummus that are included in our order. If we hadn't asked, we wouldn't have gotten it. Definitely triple-check your orders before leaving the premises to ensure your entire order is fulfilled. My family and I love the food from Al Quds. It's always delicious! We order by phone and pick it up. In my last two orders, they forgot items; the fries were missing in one and garlic/hummus in the other. We'll definitely keep ordering from here as it's a family favourite, but it would be great if all items are provided as ordered.
This was one of the worst dining experiences I’ve had. The food was completely unacceptable. The rice had absolutely no taste, the fries were bizarre and hollow inside, and the BBQ chicken was burnt to the point of being inedible. The plate was drowned in pointless sauces that added nothing—no real flavor at all. The lamb chops were embarrassingly small and not worth the money. On top of that, the parking lot was completely covered in ice and not salted at all, which is very unsafe. Inside the restaurant, the dining area was cold due to drafty windows, making it uncomfortable to sit and eat. Overall, this place showed zero attention to food quality, customer comfort, or basic safety. It was a complete waste of money and time.
Food was awesome enjoyed with friends on 31st December night was crowded but staff was very polite and good order lot of stuffs Specially Morroccan Guy Name Hassan
Absolutely delicious! The meat is always flavourful and tender. We usually order delivery or pick-up so have never experienced in house dining. Our go to for middle eastern charcoal grills!
highly recommended.
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Opening hours
- Sunday 10:00 - 20:30
- Monday 10:00 - 20:30
- Tuesday 10:00 - 20:30
- Wednesday 10:00 - 20:30
- Thursday 10:00 - 20:30
- Friday 10:00 - 22:00
- Saturday 10:00 - 22:00
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