I would like to give zero stars if I could. I’ve been to this A&W several times now, and it’s the same issues every time: employees with attitude who make you feel like you’re bothering them just by ordering, awkward communication at the drive-thru, and cashiers who couldn’t care less. Half the time nobody is even at the window, the employees aren’t wearing uniforms, and during my last visit, the cashier literally slammed the window shut after taking my payment and went straight back to her phone. The food was just as bad, with my full-sugar drink given to me despite asking for diet multiple times, a poutine that tasted like straight salt with cold fries, and a burger thrown together like nobody gave a damn; I’d rather drive another 20 minutes than ever come back here.
What guests say about A&W Canada
The reviews are overwhelmingly negative, with repeated complaints about slow or absent service, inattentive staff, and frequent order mistakes. Several customers also mention poorly prepared meals, cold or even undercooked fries, as well as long waits. Only one review is positive, so the experience seems very inconsistent and often disappointing.
Reviews / Ratings for A&W Canada
Came here a few time clean bright and friendly.
fast food its not.
Awfulllllll staff!!! Take your money and business elsewhere…. I thought they were going to fall asleep while taking my order. Quite literally the opposite of “above and beyond” I would consider coffee, a red bull, do something!!!
Went for our first time in drive-thru at 8pm just now and she doesnt even speak English shes just yelling at me in french. worst a&w I ever seen. Will never come back
They always mess up my uber order, they sent me uncooked fries
They messed up my order so bad not even one article was right but the fries. Ordered 3 burgers got 2 and not the veggie one I ordered for my vegetarian gf. Service has horrendous. Did not get a hello did not get a response to my questions. They just handed me the bag and closed the window. I need compensation for this terrible experience.
One of the worst a&w's I've ever been to do not recommend, there's no sparkling water, no Masala burger, and the fries were cold. Long waits and only small dining area.
Night Shift employees are useless
Night shift employee was too busy chilling and talking with buddies in drive through blocking the whole exit then serve the customers that where there. Please just opened and already having bad experience.
Recently opened in the new Petro Canada station. I feel sorry for the franchisees because they will never make money in this location. Just proves to me once again that A&W does not care about its' franchisee community. That being said their hamburgers are just awful. Their service is terrible and the atmosphere is comparable to a funeral home, but the worst is that they are way overpriced compared to their competitors. Will never go back.
No service. Girl working there was talking on speakerphone on her phone just like 7 feet away at customer chairs and tables staring at us wait for service for 5 minutes and refusing to get up to do her job. Quiet day. I imagine her whole day was a break.
First time I went ! They put too salt on fries gave me stomach ache second I went I clearly ask for new meat on grill for my uncle burger they gave me one I already in preheat and just put it back on the grill to fool me and I pay for my food it’s fustraning no good will not go to that location again!
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Opening hours
- Sunday Open 24 hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
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