I recently visited this coffee shop with a friend, and it was one of the most unpleasant experiences I’ve ever had. From the moment we placed our order in English, the barista deliberately responded in French. I understand that some people prefer speaking French, but the way they handled it felt intentionally rude. There were three baristas—one man and two women—and a manager. While making my coffee, they openly stared at me, laughed, and joked among themselves, right in front of me. We had placed two orders, and they only made one. I waited patiently, only to notice them making faces and treating me like I didn’t belong. It took the owner intervening for them to remember the second order, which they handled with the same careless attitude. To make matters worse, while everyone else in the lounge had proper cups, we were given take-out cups—even after confirming we were dining in. It was hard not to notice the blatant disrespect and RACIST behaviour. The staff acted lazy, unprofessional, and downright hostile. I DO NOT recommend this café to anyone, especially non-French speakers. The staff were not just unfriendly—they were openly RACISTTT. Easily the worst coffee shop experience I’ve ever had.
What guests say about A L Van Houtte Ltd
The reviews are mostly very positive, with lots of comments about the coffee, pastries, and the warm, clean, and comfortable atmosphere. Several customers also highlight friendly, attentive service and say it’s a good place to relax or work. However, a few reviews mention serious customer service issues, including behavior seen as rude, order mistakes, and practices perceived as dishonest. If you’re looking for a cafe appreciated for the quality of its drinks and atmosphere, it’s worth it, but the experience can feel inconsistent depending on the staff on duty.
Reviews / Ratings for A L Van Houtte Ltd
The best matcha in the world! Thank you so much! Friendly staff!
Really good service. I recommend it. Ask for fatima she will make some heart shapes for you lol
Such a great spot! The coffee was fresh and flavorful, and the pastries were delicious. The atmosphere is cozy and welcoming, perfect for relaxing or getting some work done. The staff was friendly and attentive. I’ll definitely be coming back!
Best food best service
Always a pleasure to visit. The coffee is consistently delicious.
Great coffee and a nice place to sit and talk about the show at Place des Arts
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Opening hours
- Sunday 12:00 - 17:00
- Monday 08:00 - 17:00
- Tuesday 08:00 - 20:00
- Wednesday 08:00 - 20:00
- Thursday 08:00 - 20:00
- Friday 08:00 - 20:00
- Saturday 12:00 - 20:00
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