I rarely leave negative reviews, but this experience was completely unacceptable. I went to this restaurant with a friend on Saturday evening and ordered a quesadilla. As soon as it arrived, it had a very strong spoiled smell. At first, I assumed it might simply be the type of cheese they use, so I unfortunately ate it. Afterward, both my friend and I became extremely sick, with severe stomach pain, diarrhea, and repeated vomiting. Considering we both ate there and developed the same symptoms, this was extremely concerning. I paid $33 for a meal that smelled spoiled and was followed by a night of being seriously ill. What made the situation even worse was how the restaurant handled my attempts to report what happened. I called multiple times specifically because I wanted to speak with the store manager and give them an opportunity to address the situation directly. The first time, the employee who answered simply told me, “He’s not here,” and hung up. The second time, I asked if she could at least take down my phone number so the manager could call me back. She said “OK” and immediately hung up again. No apology, no concern that two customers became sick, no questions about what we ate, and absolutely no professionalism or basic courtesy. I made a genuine effort to contact management before posting this review, but apparently even getting someone to take a food-safety complaint seriously is too much to ask. I would strongly recommend avoiding this restaurant. A meal should not leave two people spending the night with severe stomach pain, diarrhea, and vomiting and a serious customer complaint should not be treated with complete indifference. I will absolutely not be returning. Based on my experience, unless you want to risk becoming very sick, stay away. ***UPDATE*** Following their public response, I followed their instructions and emailed them with all the requested information so they could investigate the situation. Since yesterday, I have received no response. This is yet another attempt on my part to resolve the issue directly with them, with no follow-up on their end. After multiple phone calls and now an unanswered email, this only reinforces my concerns about their lack of professionalism, follow-up, and consideration when handling a serious customer complaint. They publicly stated that they take these situations “very seriously,” but so far, the way my complaint has been handled does not reflect that statement. 😬
