Reviews for La Soupiere Malatang / Souper / 大铜锅 - Page 3

Name: La Soupiere Malatang / Souper / 大铜锅
Address: 1800 Rue Sainte-Catherine O, Montréal, Quebec, H3H 1M1
Telephone: 5144190788
Rating: 4.8

eliot (2 reviews)

27 Jan 2026

Source: Google

1.0

ridiculous online order experience, have no patience with customers. mindblowing bad service

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Restaurant response

Response added on 27 Jan 2026

Hi, Thank you for sharing your feedback. We would like to clarify that we do not currently offer any online ordering service, so it appears there may be some confusion regarding the experience described. If you believe this review relates to a visit to our restaurant or if you would like to provide more details so we can better understand the situation, please feel free to contact us directly at [email protected]. We are always open to constructive feedback and are committed to improving our service. — La Soupière Malatang

Martin (1 review)

27 Jan 2026

Source: Google

4.7

Went recently with my friends and the experience was really good! The food was good with a great variety of selection and the ingredients are fresh. The staff is really nice especially our hostess that night Viviane!

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Xix Er (3 reviews)

27 Jan 2026

Source: Google

1.0

I ordered takeout and had to wait for a very long time. When I finally received my food, there were no chopsticks in the bag and the rice I paid for was missing. I called the front desk to report the issue, but the staff had a terrible attitude. Instead of apologizing or helping, they questioned me and refused to solve the problem. This is extremely unprofessional and disrespectful to customers. Very disappointing experience. I will not come back and do not recommend this place.

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Restaurant response

Response added on 27 Jan 2026

Hi, We sincerely apologize for the frustration and inconvenience caused by your takeout experience. This is not the level of service or communication we expect from our team, and we take your feedback very seriously. When the issue regarding the missing rice and chopsticks was brought to our attention, a full refund was processed immediately, and compensation for a future visit was also offered. Please note that, depending on your bank, refunds may take 1–2 business days to appear on your statement, even though the refund was successfully processed on our end. We regret that the way the situation was handled left you feeling unsupported. This is unacceptable to us, and your comments have been shared with management. We are currently reviewing our takeout packing procedures and front-desk communication to prevent this from happening again. If you’re willing, please feel free to contact us directly at [email protected] so we can follow up properly. Thank you for bringing this to our attention. We truly hope to have the opportunity to provide you with a better experience in the future. Kind regards, La Soupière Malatang Team

Qiao Studio (5 reviews)

26 Jan 2026

Source: Google

5.0

We chose the No. 1 soup base — it was absolutely delicious! 😆 We’ll definitely come again!

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Yukikaze Irin (Kz_Irin) (8 reviews)

25 Jan 2026

Source: Google

5.0

First time / first experience a malatang , got greeted by a super nice blond staff , extremely welcoming and got me de-stress to my first time coming , they have a large selection of food , went with the tomato soup , overall everything was really good , the passion fruit drink 10/10 , cashier was really nice whoever made me a second drink of passion fruit 😁😁, would definitely come again

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z haobo (3 reviews)

25 Jan 2026

Source: Google

5.0

Very good food and fantastic service！ The laksa broth was great.

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wang yihua (2 reviews)

25 Jan 2026

Source: Google

5.0

Nice flavour and warm environment. Will go again!

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sherly (5 reviews)

25 Jan 2026

Source: Google

5.0

Nice flavour and warm environment. Will go again!

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aurora lee (5 reviews)

25 Jan 2026

Source: Google

5.0

Nice flavour and warm environment. Will go again!

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J D (5 reviews)

24 Jan 2026

Source: Google

5.0

I love the manager

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mawell Irwin (2 reviews)

24 Jan 2026

Source: Google

5.0

Amazing service from Gara and Z! Very welcoming and kind. :) The food is incredible, they have extensive options for ingredients and the broth is rich and fragrant.

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yueying zeng (9 reviews)

23 Jan 2026

Source: Google

3.0

I ordered rice but didn’t get it😢 I already paid for it but they forgot😢

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Restaurant response

Response added on 27 Jan 2026

Hi Yueying, Thank you for bringing this to our attention, and we’re truly sorry for the oversight regarding your rice order. We are currently in our soft opening period, and unfortunately there was a mistake in our service that day. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience. We’d also like to apologize for the delayed response — our Google Business profile was undergoing verification over the past few days, which prevented us from replying sooner. Your feedback has been shared with our team so we can improve our internal checks and avoid this happening again. If you’re open to it, we would truly appreciate the opportunity to make this right and discuss a small gesture of goodwill for your next visit. Please feel free to contact us directly at [email protected]. Thank you again for your understanding and for helping us improve. La Soupière Malatang Team

Jason Wang (23 reviews)

23 Jan 2026

Source: Google

5.0

Cheap and quality food

You Jin Youn (2 reviews)

22 Jan 2026

Source: Google

4.3

Diversity of choices, good ice cream

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Wendy Yang (3 reviews)

22 Jan 2026

Source: Google

4.0

Good food, fun experience. Good ice cream

Pipixia J (12 reviews)

22 Jan 2026

Source: Google

1.0

I just ordered takeout, and the cashier told me the staff could pack up the sauce/condiments for me, so I chose a non-spicy soup base. But when I went to ask the server after I had my dipping sauce ready, she said they don’t have any small containers to pack sauces and that they don’t offer that service at all. On top of that, I waited 30 minutes and my mala tang still wasn’t ready—way too slow. Really disappointing. One-star review.

Restaurant response

Response added on 26 Jan 2026

Hi Pipixia, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we also apologize for the delayed response, as our Google profile was in the verification process over the past few days. We are currently in our soft opening period, and unfortunately there was a miscommunication within our team regarding takeaway sauce options, as well as a longer-than-expected preparation time. This is not the experience we aim to provide. Your comments have been shared with our team, and we are actively improving our processes to ensure clearer communication and more consistent service moving forward. We sincerely appreciate your patience and your honest feedback. If you’re open to it, we would truly appreciate the opportunity to welcome you back and provide you with a better experience. Please feel free to contact us directly at [email protected]. Thank you again for bringing this to our attention. La Soupière Malatang Team

Xianting Huang (1 review)

21 Jan 2026

Source: Google

5.0

The cashier called Shan is the best cashier ever, she’s really positive, she’s really nice and btw she’s gorgeous

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Aki Zhang (8 reviews)

20 Jan 2026

Source: Google

5.0

They have a wide variety of ingredients and are super fresh, along with some great soup options. This is the perfect place for lunch, dinner, or even a small snack 😛. They have a pretty unique selection of drinks (chinese specialties) and free ice cream too! Service is very friendly and fast, everyone treated us really well. Personally I like a super spicy malatang but the signature one they have is a nice spice level for everyone. 10/10 #1 malatang spot in Montreal ✨

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Pei yi (4 reviews)

19 Jan 2026

Source: Google

5.0

Amazing food and the staffs are friendly and making sure everyone is feeling comfortable

Renzo Rametta (16 reviews)

18 Jan 2026

Source: Google

5.0

Such a vast selection to choose from, with 8 different soups to choose from basically infinite meal options!

Yinan Zhang (2 reviews)

18 Jan 2026

Source: Google

5.0

The dry flavor is AWESOME!!!!!!!! So good!!!!!!

Kristen Black (5 reviews)

18 Jan 2026

Source: Google

5.0

Came here with my friend for her birthday because we can never find good malatang where we’re from. This was by far the best one we’ve ever had! It’s not super expensive and the vibe inside is so nice! I love the gold bowls! What made it better than any other ones I’ve been to: - So many vegetarian topping options! Loved all of the different rice cakes! - Loved that they gave us bibs so we wouldn’t get our clothes dirty! - They give you a free ice cream at the end and it was so good. The perfect treat especially if you had a spicy broth. Wish we had somewhere like this where we live, but we’ll definitely be back when in Montréal :)

julia li (1 review)

18 Jan 2026

Source: Google

5.0

Huge variety of soup broths and toppings! All of the soup bases are matched with a reference picture at the counter, which makes the decision even better. Many beverage options as well, with sample references in the drink area. The workers are all super friendly and helpful. Very reasonable prices too!!! Definitely worth a visit🙂‍↕️

Glenna Schaefer Guo (5 reviews)

17 Jan 2026

Source: Google

5.0

I’m a huge fan of Chinese food and randomly discovered this new place today. I thought it was hot pot at first, but it was actually malatang! I’ve been to similar restaurants before, but this one really stands out — the flavors taste very natural. I got the spicy soup and my friends ordered the Laksa and tomato soup. Tried them all and everything was amazing. Super delicious!

LuTong Wei (1 review)

17 Jan 2026

Source: Google

5.0

Very nice dining experience. I forgot the waiters name, I think his name is Rain. Very nice guy. Service 10/10. Another waitress also very nice. Her name is Julia. Need to come back again! Shan (the cashier) is also very nice!

La Soupiere Malatang / Souper / 大铜锅

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