Second time coming here, first experience was okay, hotdogs and fries were good. Very disappointed about my second visit, I waited patiently 50 whole minutes before I went to check on my order to go only to learn that.... My order was completely lost. I don't understand, I was sitting in plain view of the cashier, a few times I stood up when she called out orders thinking it was my turn but alas no. I wanted to give the kitchen the benefit of the doubt, we're Friday afternoon right before Halloween, people are coming in with their kids, I hear the phone ringing, online orders, etc... I was fine having to wait. But I'm really disappointed to see that not only you lose my order but you never think "this client has been waiting at the table, for more than 30 minutes, maybe I should check that the order is on the way"? Also hospitality 101 : when you mess up and make someone waste almost an hour of their time, the least you can do is do a commercial gesture and offer them a drink or something to try to compensate them. Bonus point for one of the cooks loudly burping while flipping burgers, really adds a je ne sais quoi to the atmosphere.
