Went to Les 3 Brasseurs on St-Denis around 5–5:30 PM for an early birthday dinner with my wife while we were out walking. We chose it mainly for convenience since it was nearby — unfortunately the experience was very poor from start to finish. The first issue was the entry/reception area. There was already a group of five waiting, and the space is too small to comfortably accommodate multiple parties. Another group came in behind us, the doors were being held open, and everyone was packed together with cold winter air blowing in. We waited about five minutes with no staff attending the reception area at all. Since no one came, we decided to sit ourselves at the bar, which many restaurants allow when seats are open. After about 15 minutes waiting at the bar, someone finally took our drink order — but instead of acknowledging the situation, we were lectured about waiting to be seated because that’s when menus are provided. The lack of awareness or empathy at that point really set the tone. We received our drinks before getting menus, then waited another 20+ minutes with no one returning to take our order. I also sat with an empty drink for a long stretch without anyone checking in. At that point we decided to leave and go somewhere else — even getting the bill was difficult because it was extremely hard to get anyone’s attention despite repeated attempts. Overall, the experience felt disorganized and lacking any clear leadership or customer service standards. It’s disappointing, especially for what was meant to be a nice birthday outing. Unfortunately, we won’t be returning.
