Madame Poulet - Ouest-de-l'île
Madame Poulet - Ouest-de-l'île 2415 Route Transcanadienne, Pointe-Claire
Review summary

What guests say about Madame Poulet - Ouest-de-l'île

Customers really like the crispy chicken, burgers, poutines, and often generous portions, with the quality seen as fresh and flavorful. Service comes up very often as a strong point: the team is described as warm, quick, attentive, and welcoming. A few reviews do mention high prices, uneven portions, occasional waits, and some frustrations with French-language service or certain promotions. Overall, it is a very well-rated spot for fried chicken, especially if service matters as much as the meal.

Summary based on 331 reviews.
4.8
399 evaluations
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Reviews / Ratings for Madame Poulet - Ouest-de-l'île

Photo of HZR
3 Aug 2026
Source: Google
5.0

Food is so amazing and service is excellent especially kelsi

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Photo of Gabriel Nisha
30 Jul 2026
Source: Google
5.0

Food is very good. HOW COME THERE'S NO AC IN THE RESTAURANT?

Photo of Vybe
29 Jul 2026
Source: Google
5.0

The chicken had great seasoning and waffles fries was crunchy. The recommended sauce had a nice touch with the chicken. The only thing that took a bit of time was the cookie. Well at least it was freshly baked.

Photo of Kevin StDrew
27 Jul 2026
Source: Google
3.7

Ordered a Buffalo Burger. It comes with 2 tenders, red cabbage slaw and Buffalo sauce. First of all, the chicken tenders lack flavor. Second of all, they put the Buffalo sauce on top of the tenders which, combined with the juicy slaw, soaks the bread and makes eating the burger impossible without a fork and knife. I understand the burgers are messy, but this is too much. Also, I found it pricey for what you're getting. For the same amount, you're getting a proper meal at the restaurant next door or at any other sit-in restaurants in the area. Service and ambiance were OK. Restaurant is clean. Would I recommend it? Not really. Would I be a Madame Poulet customer in the future? Unless I have no other choice, no.

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Photo of Ahmad Naji
25 Jul 2026
Source: Google
5.0

Stephanie was a godsend! She is fantastic and the quality of the food was absolutely outstanding!

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Photo of Kyrie Carada
24 Jul 2026
Source: Google
4.7

Good service and big portion meals, worth the money!👍 Thank you Stephanie for the good service

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Photo of Deborah Shelton
24 Jul 2026
Source: Google
4.3

Chicken is good, however more batter than chicken. Pricey.

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Photo of LeGrandDudu
23 Jul 2026
Source: Google
5.0

The food was excellent, AND they offer table service when you eat at the restaurant. Definitely a great experience !

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Photo of DI
20 Jul 2026
Source: Google
4.7

Nice and clean, If you’re looking to indulge with a huge platter of fried chicken and ice-cold beer, this spot is an excellent choice.

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Photo of Saiyen 06
20 Jul 2026
Source: Google
5.0

Maryam was kind to share the menu and suggest items as it was our first time visiting from out of town. Food was great and service was welcoming. I’d come back.

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Photo of kayt fortin
18 Jul 2026
Source: Google
5.0

Very good food, highly recommend.😋

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Photo of JOMARI
17 Jul 2026
Source: Google
5.0

great service by stefanie

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Photo of Luigi Falvo
17 Jul 2026
Source: Google
5.0

Excellent food. Stephanie’s very friendly. Definitely coming back!!!

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Photo of Deborah Bassenden
15 Jul 2026
Source: Google
1.3

First time trying Madame Poulet yesterday as was in the area! To start AC not working and they had a small portable AC trying to cool the restaurant not happening when your kitchen is not in closed so all the hot air from the kitchen is still coming into where you sit! The girl was no very helpful can mixing up what sauces they had and what they didn’t have so we couldn’t get what we wanted! Get our food and drinks and the drinks are warm! Sorry the drink fridge isn’t working properly! My chicken wrap has hardly any cesear dressing in it, my onion rings were tasting of old oil! Didn’t bring a fork to eat out coleslaw. When asked to speak to someone to complain well there was only her and one other person in the kitchen! So never going back again because lousy service and food! — feeling disappointed.

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Photo of Ivonne Ramirez
12 Jul 2026
Source: Google
5.0

The service provided by Eugénie was excellent, friendly and courteous. Food was amazing. First time coming to this restaurant and we enjoyed it a lot!!.

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Photo of mr bug toe
10 Jul 2026
Source: Google
2.0

Terrible fries.

Photo of Liza Dark
10 Jul 2026
Source: Google
5.0

Food so good so quick the cashier Sarah was so kind with me, definitely recommend

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Photo of Boss Man Man
8 Jul 2026
Source: Google
4.0

I took buffello chicken combo. It was good. Fries good quantity slightly burned but good nonetheless. Burger was good however fell apart after one bite completely to solve this they could put a pick through it or cut in half. Bun pretty good. Okay condiments, They did not pair well with the buffelo sauce as both were quite sour( do not recommend buffolo burger). Now the star of the show, the chicken was ,in my opinion, perfect. Nice, crunchy and prefectly spiced. The service was excellent the woman cared about delivering best service possible. The place was clean food came very quickly. 8/10 Should get chicken strips next time.

Photo of Maya Patel
8 Jul 2026
Source: Google
5.0

miriam was phenomenal!

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Photo of tania pua
8 Jul 2026
Source: Google
5.0

Mariam was great, very nice!

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Photo of Stella Palucci-Hallé
8 Jul 2026
Source: Google
5.0

Delicious food! Mariam was great and so nice!!

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Photo of Anthony Oro
8 Jul 2026
Source: Google
3.3

Nice looking place. Service was prompt and friendly. Food was a let down. Ordered the meal of the day which was a chicken sandwich meal. The sandwich was a small piece of chicken more batter than chicken. Mac and cheese was my side. Was a good sized portion but was fairly plain with no real cheese as part of the sauce. I'd be willing to give one more try, but for the price of $18 a bit overrated.

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Photo of Erwin Torio
7 Jul 2026
Source: Google
5.0

Amazing food and great customer service by Myriam. Will be back for sure.

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Photo of didi villa
7 Jul 2026
Source: Google
5.0

Thanks Myriam! Good services

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Photo of Mohamad Sleiman
6 Jul 2026
Source: Google
4.7

Food is amazing and Mariam always gives great service! I highly recommend this place 👌

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Opening hours

Dining room
  • Sunday 11:00 - 00:00
  • Monday 11:00 - 00:00
  • Tuesday 11:00 - 00:00
  • Wednesday 11:00 - 00:00
  • Thursday 11:00 - 00:00
  • Friday 11:00 - 01:00
  • Saturday 11:00 - 01:00

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